WordPress Website Support and Maintenance
Malaysia WordPress Managed Service
WordPress is the number ONE Content Management System, which powers 43% of the web.
Big brands like NASA, White House and Harvard University are using WordPress for their websites.
In Malaysia, there are more than 30K WordPress website, including pocketimes.sinchew.com.my, iproperty.com.my, mdec.my and many .edu and .gov websites.
Big brands like NASA, White House and Harvard University are using WordPress for their websites.
In Malaysia, there are more than 30K WordPress website, including pocketimes.sinchew.com.my, iproperty.com.my, mdec.my and many .edu and .gov websites.
Is WordPress Secure?
WordPress is very safe with regular security updates and patches.
Problems are caused primarily by website owners or cheap freelancer, who do not know how to properly manage their websites. Poor security knowledge is a common problem – such as using overly simple passwords; using nulled plugins / themes; not updating cores, themes and plugins; using cheap shared hosting, etc
Why is WordPress management very important?
Plugins and themes are responsible for 96% of WordPress security 2020 vulnerabilities
(source Patchstack)
In 2019, over 56% of all CMS applications were out of date at the point of infection
(source Sucuri)
30.95% are still running a vulnerable version of WordPress 3.6.
(source wpwhitesecurity)
Fast loading websites decrease bounce rates and improve ranking
(source Google)
These are some common problems you’ll find in unmanaged WordPress sites.
Deceptive site ahead warning
Warning from Google about unsafe site. Caused by nulled theme / plugin.
Japanese keywords hacks
Japanese title and descriptions. Caused by vulnerabilities.
Malicious files
Unbelievable number of malicious files. Caused by vulnerabilities.
We have manually removed over
20,000
malicious files in 2021!
PHP, Javascript, WordPress core files, index, jpegs, invisible files, etc. have been manually removed. These were caused by
poor website maintenance, nulled themes / plugins, insecure hosting environment, etc.
poor website maintenance, nulled themes / plugins, insecure hosting environment, etc.
Malaysia's Best WordPress Website Maintenance
Managed by WordPress Experts
Let us take care of your website maintenance so you can focus on your business.
Subscribe to one of our WordPress Care plans, and we’ll have you on board in no time.
Get StartedSubscribe to one of our WordPress Care plans, and we’ll have you on board in no time.
WordPress Website Managed Plan Features
This is how we handle website maintenance.
WordPress Support and Management
WordPress Support
From SSL mismatch to Error Establishing a Database Connection to WordPress Fix Fatal Error, we will diagnose and fix whatever problem you face.
WordPress Core Update
Always keep WordPress core updated to ensure website safety and security, and to make sure that your website is performing at its best
Theme / Plugin Update
We followWordPress vulnerability news closely to make sure that your website is always up to date and away from vulnerable themes / plugins.
Offsite Backups
Daily offsite backup with encryption methods and storage in on secure servers.
Premium Theme / Plugin Licenses
Access to our library of premium theme & plugin licenses worth more than RM10,000.
Activity Tracking
Keep track of WordPress user and system activity to logs, so it can be easily diagnosed when the website breaks down.
WooCommerce Support
Secure and support your online store to ensure it runs smoothly.
Website Security
WordPress Security
Web Application Firewall to keep your WordPress site safe and secure by blocking bad requests and bad bots.
Daily Malware Scanner
24/7 Malware Scanning. Tracks every little change to zero at the precise location of the malware.
Hack and Malware Removal
If your WordPress site is compromised while hosted with us, we’ll remove malware for FREE.
Blacklist Monitoring
Make sure your website is always safe for Search Engine, so that it will not drop from search rankings.
Block Bad Bots
Stops leeches, scanners and spammers, and improves traffic quality and overall site security.
Spam Protection
Blocks spam comments and trackbacks effectively, without captchas.
SEO & Marketing
Google Analytics Integration
Analytics to provide valuable insights on the website performance.
Google / Bing instant indexing
Automatically inform Google / Bing of any content changes on your website.
Image Optimization
Compress and reduce file size without sacrificing quality. Improve performance and website ranking.
Monthly Traffic Reports
Monthly Traffic data from Google Analytics & Search Console, valuable insights on your website.
Website Visitor Journey Report
Understand your customer persona with insights, optimize your marketing to maximize conversations.
(Beta & by request)
Example(Beta & by request)
Speed Up WordPress
Makes sure it loads fast and helps you get better conversations and rank better than your competitors.
Global CDN
Supercharge your website for global audience.
Website Monitoring
Uptime Monitoring
Ensure that your website is working smoothly and running at all times.
Domain Expiration Monitoring
Avoid losing domain and lost everything your website has been ranked for.
Performance Monitoring
Ensure that your website is loads fast and improves conversions.
SSL Expiration Monitoring
Avoid Not Secure warning and losing traffic from search engine.
Keyword Monitoring
Avoid keyword page absence and losing precious keywords your website has been ranked for.
Web Server Management
Lightning Fast Performance Stack
Lightning fast and secure hosting, with optimized performance and hardening for WordPress.
Staging Environment
Staging Environment for development, perform updates safely before going live.
Database Optimization
Optimize database to reduce bloat for better performance.
PHP Upgrade
We will upgrade your server & website PHP version when the time is ready.
Server Monitoring
Monitor server load, memory, hard disk usage, services and more.
Server Backup
Safeguard your server with automatically backups and daily snapshots.
Highly Recommended by Hosting Providers
We do not do any paid marketing. We get our clients through
referrals and recommendations from Malaysian hosting providers.
Get Startedreferrals and recommendations from Malaysian hosting providers.
Personal Care
Website Maintenance
Personal care plan for small traffic site.
Personal care plan provides the basic maintenance and security measures that every WordPress website requires.
48 hour response time
Get StartedPersonal care plan provides the basic maintenance and security measures that every WordPress website requires.
48 hour response time
WordPress Support and Management
Weekly WordPress core Updates
Weekly Theme / Plugin Updates
Weekly Offsite Backups
24/7 Monitoring
Activity Tracking
WordPress Website Security
Basic Web Application Firewall
Block Bad Bots
Block Spam
WordPress Hardening
SEO & Marketing
Google Analytics Integration
Website Monitoring
Uptime Monitoring
Business Care
Website Maintenance
Most Popular care plan within our portfolio of WordPress managed services, ideal for corporate sites.
Business care plan provides the essential maintenance and security measures that every WordPress website requires, combined with WordPress Support. It’s everything you’ll need to properly manage, maintain and secure your website.
24 hour response time
Get StartedBusiness care plan provides the essential maintenance and security measures that every WordPress website requires, combined with WordPress Support. It’s everything you’ll need to properly manage, maintain and secure your website.
24 hour response time
WordPress Support and Management
Weekly WordPress core Updates
Weekly Theme / Plugin Updates
Daily Offsite Backups
24/7 Monitoring
Activity Tracking
4 hours WordPress Support
Premium Theme & Plugin Licenses
Website Disaster Plan
WordPress Website Security
Web Application Firewall
Block Bad Bots
Block Spam
WordPress Hardening
Malware scanner
Hack & Malware Removal
Blacklist Monitoring
SEO & Marketing
Google Analytics Integration
Google / Bing instant indexing
Image Optimization
Monthly Traffic Reports
Speed Up WordPress
Website Visitor Journey Report
Website Monitoring
Uptime Monitoring
Domain Expiration Monitoring
Performance Monitoring
SSL Expiration Monitoring
Web Server Management (Optional)
Lightning Fast Performance Stack
Staging Environment
Database Optimization
PHP Upgrade
Server Monitoring
Server Backup
Other Website Services
Even a minor oversight or error can have a big impact! That's why it's important to hire specialists to support your website and identify the root causes of any errors or problems so they can be dealt with quickly and efficiently.
WordPress Support
500
Having trouble with your website? We offer One-Time Fix for WordPress related issues.
See our list of WordPress support that we offer.
Fix WordPress NowSee our list of WordPress support that we offer.
Retainer Service
500
We can manage website updates, new layout designs and custom developments.
Our clients range from SMEs to GLCs, local to international.
Manage my websiteOur clients range from SMEs to GLCs, local to international.
In-depth Site Audit
2,500
From on-page SEO to technical SEO to WordPress backend plugin audit.
We’ll get to the root of your website issues and propose solutions.
Audit my websiteWe’ll get to the root of your website issues and propose solutions.
Server Management
150
Manage, monitor, secure and optimize your web server for better security & performance.
Server that fine tuned for WordPress website.
Manage my web serverServer that fine tuned for WordPress website.
Speed Optimization
1,000
We will analyze and speed up your WordPress to improve performance.
Malaysia's 1st & only Elementor Performance Expert.
Speed up WordPressMalaysia's 1st & only Elementor Performance Expert.
Malware Removal
1,500
Remove malware & clean hacked WordPress sites and improve security.
Over 20,000 of malicious files removed in 2021!
Save my websiteOver 20,000 of malicious files removed in 2021!
WordPress Website Support and Maintenance
Frequently Asked Questions
Full support and maintenance for your WordPress website, making sure that it is always secure with up-to-date cores, themes and plugins, web application firewall, offsite backup and performance optimized with lightning fast cloud hosting, and many more.
Can your website load in less than 3 seconds? Are your WordPress cores / themes / plugins up to date? Is there any offsite backup? Do the themes and plugins come with licenses?
We have come across digital agencies using nulled themes / plugins. These can be risky to the client’s websites.
We do fix hacked websites. If your website was hacked while under our support and maintenance, we'll fix it ASAP with no additional cost.
For others (sites not under our supervision), we will charge based on the extent of damage to the website. The price may vary depending on the amount of work involved.
No, we do not support WordPress.com
Yes, we support WordPress.org, you may contact us to learn more.
No, we do not offer FREE CDN. Some agencies promote the use of FREE CDN and we frankly think this is misleading marketing.
The ‘so called’ FREE CDN is actually a CloudFlare free plan. The grade A result from GTMetrix is the outcome of tests based on CloudFlare’s Hong Kong server.
Most of the time it will reroute the site visitor to somewhere further like US, for example. In reality, it is much slower to browse as real-life tests in Malaysia will prove.
In most cases, we will fix some minor issues when clients sign-up for our support and maintenance services.
But in some rare cases when a website requires over 2 working hours to solve, we will suggest a proper site audit, to find the root of the problem. These would incur additional costs.
We do not use local back-ups; all the websites are given a daily offsite backup. With this, we can easily spin up a new web server to restore the website when the unexpected happens.
Contact us today to protect your WordPress website
with proper maintenance and support by experts.
Once we have all your login details and payment, we’ll have your plan set up within 24 business hours.