Website Maintenance Package

Malaysia WordPress Managed Service

Your website management & support agency partner in Malaysia, specialising in WordPress CMS, to secure and maintaining your website, as well as providing you WordPress support whenever you need it.

Website Maintenance Services built for Malaysia businesses

As a web design agency based in Malaysia, we are ready to assist businesses who need help with website maintenance. We can create plans suited for organizations of all sizes who have no one dedicated to managing their online presence!

Whether you're a startup or established corporation in Malaysia or abroad - don't let your business attract potential customers with an unsecure and nonfunctional website.

Website Maintenance Package Features

This is how we handle website maintenance.

WordPress Support and Management

WordPress Support

From SSL mismatch to Error Establishing a Database Connection to WordPress Fix Fatal Error, we will diagnose and fix whatever problem you face.

WordPress Core Update

Always keep WordPress core updated to ensure website safety and security, and to make sure that your website is performing at its best

Theme / Plugin Update

We followWordPress vulnerability news closely to make sure that your website is always up to date and away from vulnerable themes / plugins.

Offsite Backups

Daily offsite backup with encryption methods and storage in on secure servers.

Premium Theme / Plugin Licenses

Access to our library of premium theme & plugin licenses worth more than RM10,000.

Activity Tracking

Keep track of WordPress user and system activity to logs, so it can be easily diagnosed when the website breaks down.

WooCommerce Support

Secure and support your online store to ensure it runs smoothly.
Need help with a specific WordPress issue?
See list of support

Website Security

WordPress Security

Web Application Firewall to keep your WordPress site safe and secure by blocking bad requests and bad bots.

Daily Malware Scanner

24/7 Malware Scanning. Tracks every little change to zero at the precise location of the malware.

Hack and Malware Removal

If your WordPress site is compromised while hosted with us, we’ll remove malware for FREE.

Blacklist Monitoring

Make sure your website is always safe for Search Engine, so that it will not drop from search rankings.

Block Bad Bots

Stops leeches, scanners and spammers, and improves traffic quality and overall site security.

Spam Protection

Blocks spam comments and trackbacks effectively, without captchas.

SEO & Marketing

Google Analytics Integration

Analytics to provide valuable insights on the website performance.

Google / Bing instant indexing

Automatically inform Google / Bing of any content changes on your website.

Image Optimization

Compress and reduce file size without sacrificing quality. Improve performance and website ranking.

Monthly Traffic Reports

Monthly Traffic data from Google Analytics & Search Console, valuable insights on your website.

Website Visitor Journey Report

Understand your customer persona with insights, optimize your marketing to maximize conversations.
Example

Speed Up WordPress

Makes sure it loads fast and helps you get better conversations and rank better than your competitors.

Global CDN

Supercharge your website for global audience.

Website Monitoring

Uptime Monitoring

Ensure that your website is working smoothly and running at all times.

Domain Expiration Monitoring

Avoid losing domain and lost everything your website has been ranked for.

Performance Monitoring

Ensure that your website is loads fast and improves conversions.

SSL Expiration Monitoring

Avoid Not Secure warning and losing traffic from search engine.

Keyword Monitoring

Avoid keyword page absence and losing precious keywords your website has been ranked for.

Web Server Management

Lightning Fast Performance Stack

Lightning fast and secure hosting, with optimized performance and hardening for WordPress.

Staging Environment

Staging Environment for development, perform updates safely before going live.

Database Optimization

Optimize database to reduce bloat for better performance.

PHP Upgrade

We will upgrade your server & website PHP version when the time is ready.

Server Monitoring

Monitor server load, memory, hard disk usage, services and more.

Server Backup

Safeguard your server with automatically backups and daily snapshots.

Highly Recommended by Hosting Providers

We do not do any paid marketing. We get our clients through
referrals and recommendations from Malaysian hosting providers.
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Personal Care

Website Maintenance

150

Personal care plan for small traffic site.

Personal care plan provides the basic maintenance and security measures that every WordPress website requires. 
Get Started

WordPress Support and Management

Weekly WordPress core Updates
Weekly Theme / Plugin Updates
Weekly Offsite Backups
24/7 Monitoring
Activity Tracking
4 hours WordPress Support
Premium Theme & Plugin Licenses
Website Disaster Plan
WooCommerce site Support
Membership site Support

WordPress Website Security

Basic Web Application Firewall
Block Bad Bots
Block Spam
WordPress Hardening
Malware scanner
Hack & Malware Removal
Blacklist Monitoring

SEO & Marketing

Google Analytics Integration
Google / Bing instant indexing
Image Optimization
Monthly Traffic Reports
Speed Up WordPress
Website Visitor Journey Report
Global CDN

Website Monitoring

Uptime Monitoring
Domain Expiration Monitoring
Performance Monitoring
SSL Expiration Monitoring
Keyword Monitoring

Business Care

Website Maintenance

400

Most Popular care plan within our portfolio of WordPress managed services, ideal for corporate sites.

Business care plan provides the essential maintenance and security measures that every WordPress website requires, combined with WordPress Support. It’s everything you’ll need to properly manage, maintain and secure your website.
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WordPress Support and Management

Weekly WordPress core Updates
Weekly Theme / Plugin Updates
Daily Offsite Backups
24/7 Monitoring
Activity Tracking
4 hours WordPress Support
Premium Theme & Plugin Licenses
Website Disaster Plan
WooCommerce site Support
Membership site Support

WordPress Website Security

Web Application Firewall
Block Bad Bots
Block Spam
WordPress Hardening
Malware scanner
Hack & Malware Removal
Blacklist Monitoring

SEO & Marketing

Google Analytics Integration
Google / Bing instant indexing
Image Optimization
Monthly Traffic Reports
Speed Up WordPress
Website Visitor Journey Report
Global CDN

Website Monitoring

Uptime Monitoring
Domain Expiration Monitoring
Performance Monitoring
SSL Expiration Monitoring
Keyword Monitoring

Web Server Management (Optional)

Lightning Fast Performance Stack
Staging Environment
Database Optimization
PHP Upgrade
Server Monitoring
Server Backup

Premium Care

Website Maintenance

Custom

Due to popular demand, we provide our Premium care plan for clients with specific needs.

The plan provides essential maintenance and security measures that every WordPress website requires, combined with WordPress support. It’s everything you’ll need to properly manage, maintain and secure your website.

We also offer retainer service to create graphics, new content, new pages or develop new functions.
Get Started

WordPress Support and Management

Weekly WordPress core Updates
Weekly Theme / Plugin Updates
Daily Offsite Backups
24/7 Monitoring
Activity Tracking
4 hours WordPress Support
Premium Theme & Plugin Licenses
Website Disaster Plan
WooCommerce site Support
Membership site Support

WordPress Website Security

Enterprise Web Application Firewall
Block Bad Bots
Block Spam
WordPress Hardening
Malware scanner
Hack & Malware Removal
Blacklist Monitoring

SEO & Marketing

Google Analytics Integration
Google / Bing instant indexing
Image Optimization
Monthly Traffic Reports
Speed Up WordPress
Website Visitor Journey Report
Global CDN

Website Monitoring

Uptime Monitoring
Domain Expiration Monitoring
Performance Monitoring
SSL Expiration Monitoring
Keyword Monitoring

Web Server Management

Lightning Fast Performance Stack
Staging Environment
Database Optimization
PHP Upgrade
Server Monitoring
Server Backup

Other Website Services

Even a minor oversight or error can have a big impact! That's why it's important to hire specialists to support your website and identify the root causes of any errors or problems so they can be dealt with quickly and efficiently.

WordPress Support

500

Having trouble with your website? We offer One-Time Fix for WordPress related issues.

See our list of WordPress support that we offer.
Fix WordPress Now

Retainer Service

500

We can manage website updates, new layout designs and custom developments.

Our clients range from SMEs to GLCs, local to international.
Manage my website

In-depth Site Audit

2,500

From on-page SEO to technical SEO to WordPress backend plugin audit.

We’ll get to the root of your website issues and propose solutions.
Audit my website

Server Management

300

Manage, monitor, secure and optimize your web server for better security & performance.

Server that fine tuned for WordPress website.
Manage my web server

Speed Optimization

1,000

We will analyze and speed up your WordPress to improve performance.

Malaysia's 1st & only Elementor Performance Expert.
Speed up WordPress

Malware Removal

1,500

Remove malware & clean hacked WordPress sites and improve security.

Over 20,000 of malicious files removed in 2021!
Save my website

WordPress Website Support and Maintenance

Frequently Asked Questions

Full support and maintenance for your WordPress website, making sure that it is always secure with up-to-date cores, themes and plugins, web application firewall, offsite backup and performance optimized with lightning fast cloud hosting, and many more.

Can your website load in less than 3 seconds? Are your WordPress cores / themes / plugins up to date? Is there any offsite backup? Do the themes and plugins come with licenses?


We have come across digital agencies using nulled themes / plugins. These can be risky to the client’s websites.

No, we do not support WordPress.com

Yes, we support WordPress.org, you may contact us to learn more.

We do fix hacked websites. If your website was hacked while under our support and maintenance, we'll fix it ASAP with no additional cost.


For others (sites not under our supervision), we will charge based on the extent of damage to the website. The price may vary depending on the amount of work involved.

No, we do not offer FREE CDN. Some agencies promote the use of FREE CDN and we frankly think this is misleading marketing.

The ‘so called’ FREE CDN is actually a CloudFlare free plan. The grade A result from GTMetrix is the outcome of tests based on CloudFlare’s Hong Kong server.

Most of the time it will reroute the site visitor to somewhere further like US, for example. In reality, it is much slower to browse as real-life tests in Malaysia will prove.

In most cases, we will fix some minor issues when clients sign-up for our support and maintenance services.

But in some rare cases when a website requires over 2 working hours to solve, we will suggest a proper site audit, to find the root of the problem. These would incur additional costs.

We do not use local back-ups; all the websites are given a daily offsite backup. With this, we can easily spin up a new web server to restore the website when the unexpected happens.

Contact us today to protect your WordPress website
with proper maintenance and support by experts.

Once we have all your login details and payment, we’ll have your plan set up within 24 business hours.
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